The Insolvency
Service
The Insolvency Service
Challenge
Based at Abbey Orchard Street in London, The Insolvency Service were relocating over 350 staff members to their new premises, programming the moves over a ‘big bang’ weekend, we were awarded the project based on previous experience of similar relocations of PepsiCo, Royal Sun Alliance, The Co-Operative, Capital One and many others.
Johnsons entered into a contract with ISS for the provision of undertaking the following services:
To undertake relocations for ISS estates throughout the UK
Internal and external office moves
Secure temporary storage of items
Clearance and recycling of redundant furniture and equipment
Move management services inclusive of; space planning, auditing, procurement management and installation management
Complete risk management
Providing a dedicated helpdesk and 24/7 point of contact for works requests
Providing a reliable team for the duration of the contract
Providing support to the internal estates team and advising on room/building consolidation and restack plans
Supplying external expertise to the senior stakeholders involved
Value engineering complex projects
Ensuring a robust account management structure is in place with clear, defined lines of communication, accountability and issue resolution
Agreeing on and ensuring all KPI’s in place are practical, accountable and reportable
Meeting and exceeding SLA’s
Providing a team dedicated to BAU works at each of our depots around the UK to support their requirements for small, urgent and ad-hoc requests
Attending client meetings with all key stakeholders
Solution
Johnsons provided them with a Move Manager to ensure the project ran to the pre-defined programme, ensuring they provided support to the internal teams. Their remit included:
Attending a kick-off meeting
Reviewing each Directorate’s current filing
Compiling project specific Move Guide/Welcome Pack allowing for amendments/revisions
Completing the furniture audit and compiling it to excel with photos/dimensions/condition rating
Arranging meetings with BUG groups/project teams
Supplying guidance to the pre-move packing
Overseeing the weekend relocation and facilitating a post-move/snagging/lessons learnt meeting.
Result
The relocation proved such a success that week proceeding the completion of the project, their CEO cycled over to visit our Relocation Consultant, Alex Nicholls and Move Manager, Danny Doherty who had just started work on another project, just to express his gratitude for the work they had put in to his project. Expressing “special thanks to Alex, Danny and Ben for their planning and execution and to the team as a whole for a job well done.”
Past projects
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So sit back, relax and get your move off to an incredible start.